Delivery & Returns
Dance School Shopfronts - Delivery
Processing time
All ‘uniform’ orders are manufactured to your specific requirements. We do not keep stock for individual clubs/dance schools, orders on average take 14 days, Please wait at least 21 days before contacting us about your order. For bespoke item’s please allow four to six weeks.
Shipping time
This refers to the time it takes for items to be shipped from our premises to the destination. All orders are sent by either Royal Mail or FedEx and we can track the whole journey. After processing and leaving the warehouse, items usually take within 1-2 days to arrive at their destination but please allow longer for weekends and bank holidays. PLEASE ALLOW EXTRA TIME DURING SEASONAL PERIODS
Shipping Rates
Tracked delivery – £4.95
Additional Delivery T&C’s
- Every effort is made to ship orders in one complete shipment. If an item is out of stock, you will be notified by email. We will ship the available goods first and ship the remaining Items as soon as they become available. All deliveries are subject to stock availability. In the event of a stock error and we are unable to despatch immediately we will email to advise of estimated despatch dates.
- Please note we cannot add additional delivery information to orders. Please leave suitable note on your door for delivery service. If you are not available on delivery, there will be a card left so you can re-arrange delivery or collection from relevant sorting office.
- Once an item/s have been despatched and proof of shipping is available we will only class an item as missing/undelivered after 10 working days. We are then able to process a replacement order or refund.
- You must notify us within 14 days after despatch notification if a parcel has not been delivered. Claims after that point may not be possible.
- If an incorrect delivery address has been supplied and the parcel fails to be delivered, we are only able to offer a redelivery upon payment of a £4.95 shipping charge.
Dance School Shopfronts - Returns
Printed uniform products are non-returnable. This includes items that include the dance school logo and any personalised items. Please ensure you have checked the Printed Uniform Size Guide or individual sizing charts on the product pages before placing your order.
What items are non-refundable / non-returnable?
- Dance School Printed Uniform. (example: Hoodies, T-Shirts, Leggings, Bags etc that are printed with a school logo/name)
- Underwear, Tights, Socks & Facemasks
- Promotional & Free items
- Bespoke items.
- Ballet/Pointe shoes that have had ribbons attached or have been modified in any way.
- Tap Shoes with taps that have been added or modified in any way.
Faulty items will be repaired/replaced up to 180 days after purchase. At All Boogie’s discretion, we will also consider any other faults up to a maximum of 12 months.
We have taken great care in presenting the products on our website as accurately as possible. However, the images you see will depend on your monitor’s display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise.
What items are returnable?
Non-branded wear (with no dance school logo or personalisation)
We do not offer exchanges. All returned items will be refunded once they arrive at our warehouse. Need it in a different size or colour? Simply place a new order.
You have 30 days from the day of delivery to return an item to us for a refund. The refund will be issued to your original payment method. We aim to refund you within 14 days of receiving the returned item.
In original new condition with tags attached.
Unwashed and Unworn
In the original packaging with tags attached.
RETURN your parcel Via Royal Mail - £3.00
Options include drop off at your local Post Office, drop in a red post box, or arrange for the item to be collected from home as long as the parcel criteria below are net.
Parcel criteria:
- Box/Bag– Please ensure your item is less than 20kg and smaller than 61cm (L) x 46cm (W) x 46cm (D)
- Tube – Please ensure the item is less than 20kg and the length plus twice the diameter does not exceed 104cm, with the greatest dimension being no more than 90cm
Step 1: Print and include the Returns form in with your return
Step 2: Visit Royal Mail and input your returns details, from here you will then be able to select how to return the parcel to us. The RMA is your order number with RMA000 at the front. Example RMA00031234
Step 3: Once your return is received we will email you to confirm we have received your parcel, we will then process your refund less £3 for the cost of returns postage, within 2 working days.
RETURN via your own method
Alternatively, you can return your items using your own method.
- Pack all the returned items, along with a print off of your confirmation email or Downloaded Returns From. You can use the box/bag the items arrived in or another box/bag, if you prefer. We do not accept any responsibility for returned items until they arrive with us so please ensure you get proof of purchase if using your own shipping method.
- Go to local post office, or another courier, to ship the package. Return address for the package:
Pandr / All Boogie RETURNS Dept
Pandr®
Shaw Wood Way
Doncaster
DN2 5TB
- We recommend that you request a “proof of posting” receipt, as we accept no responsibility for mislaid return parcels. Goods must be sent in resalable condition in the original packaging with all tags still attached and per returns policy
4. You will receive an email as soon as we receive your items, and when the refund is approved.
Dance School Shopfronts - General Information
Every effort is made to ship orders in one complete shipment. If an item is out of stock you will be notified by email. We will ship the available goods first and ship the remaining items as soon as they become available. All deliveries are subject to stock availability. In the event of a stock error and we are unable to despatch immediately we will email to advise of estimated despatch dates.
Please note we can not add additional delivery information to orders. Please leave a suitable note on your door for delivery service. If you are not available on delivery there will be a card left so you can re-arrange delivery or collection from the relevant sorting office.
Once an item/s has been despatched and proof of shipping is available we will only class an item as missing/undelivered after 10 working days. We are then able to process a replacement order or refund.
If an incorrect delivery address has been supplied and the parcel fails to be delivered we are only able to offer redelivery upon payment of a £6.95 shipping charge.
Seller Delivery & Returns Policy
The Process
01
Once you’ve placed an order you will receive an order notification letting you know we have received your order.
02
You will then receive a confirmation when our Partner has accepted your order, along with delivery information.
03
Once your order has been shipped, you will receive a notification confirming your item is on its way to you.
Please note that shipping rates & delivery times vary amongst all our Partners.
Delivery
For each product the delivery options are listed on the relevant product pages. Each product is sent to you directly by the independent business (our Partners).
Our partners choose their delivery options and set their own delivery charges.
Please note that personalised and made-to-order products may take longer to be dispatched.
Delivery Times
The Partner will include details of delivery times on the relevant product page and will let you know when they aim to dispatch your products once you’ve placed the order.
Unless you’re having a product specially made, delivery is normally within 5-7 working days, and often much sooner.
If you want more information about delivery for a product that you’ve already ordered, please contact the Partner by using the contact link on your All Boogie order confirmation email. If you require further assistance please get in touch with us – we’ll be happy to assist.
Very occasionally, unavoidable factors can delay a parcel (for example, bad weather or postal strikes) If this happens the Partner will contact you and, where possible and appropriate, will agree a revised delivery date with you. Once your order has been dispatched, the Partner will be in touch again to let you know when to expect delivery.